Delivery & Refunds

Delivery:

All goods are dispatched within 1- 2 working days. Delivery is free on orders over £45.00, and there is a flat delivery charge of £5 for orders below £45.00. Goods normally take up to 3 – 5 working days to arrive under normal circumstances. 

If you need to amend an order, please call or email us as soon as possible. Items in an order cannot be amended once dispatched (but an order can be cancelled and refunded before despatch).

If an item is lost during transit, buyers are eligible for a refund or replacement. But please allow up to 14 days while the courier investigates the misplaced parcel.

Refund:

Our refund and returns policy last 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

In order to be eligible for a refund, you must return the product within 14 calendar days of your purchase. The product must not be damaged and should be in the original packaging that it was received. You must first email us for the refund process to begin so we can send you the return address.

  • Once your return is received, we will send you an email to notify you that we have received your returned item. Once the item has been inspected and approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, it may take 5 to 10 working days for the refund to reach your account.

There are certain situations where a refund will not be initiated. 

  • If the product is damaged in any way and the item is not in its original condition and packaging.
  • Any missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery.
  • We will not accept any returns for the TCG Pokemon, Digimon and Yu-gi-oh cards. Once these have been  purchased they cannot be refunded or returned 
  • Buyers are responsible for any return postage

Sale items

  • Only regular priced items may be refunded. Sale items cannot be refunded.

If any of the above is unclear or you have any questions please feel free to Email: info@littletoyhouse.co.uk